Refund policy

At Dilqash, customer satisfaction is at the heart of everything we do. We take great care in selecting, inspecting, and packaging every order to ensure it reaches you in excellent condition. However, if for any reason you are not completely satisfied with your purchase, we are here to help.

Returns & Exchanges Period

We offer a 14-day return and exchange policy from the date your order is delivered.

Eligibility

To be eligible for a return or exchange, the product should be:

• Unused and in its original condition
• Returned with its original packaging and accessories, where applicable
• Free from damage caused after delivery

Exchanges

If you would like to exchange your order due to a change in preference or for any other reason, our team will be happy to assist you. Simply contact us within 14 days of receiving your order, and we will guide you through the process.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or if you receive an incorrect item, please contact us as soon as possible. You may choose either:

• A replacement product, or
• A full refund

Our team will work to resolve the issue promptly and ensure you have a smooth experience.

Refunds

Eligible returns may receive a full refund. Once your returned item has been received and inspected, the refund process will be initiated. The time required for the refund to reach you may vary depending on the payment method and processing requirements.

Need Assistance?

If you have any questions regarding returns, exchanges, or refunds, our customer support team is always available through our official WhatsApp and contact channels.

At Dilqash, we believe that a premium product should be accompanied by exceptional service, transparency, and peace of mind.